At HouseofFave, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you make a purchase or create an account, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
- Device Information: We automatically collect information about the device you use to access our site, including your IP address, browser type, operating system, and referral URLs.
- Usage Data: We collect information about how you interact with our site, including pages viewed, links clicked, and search queries.
2. How We Use Your Information
We use your information for various purposes, including:
- Order Processing: To process and fulfill your orders, including sending you confirmations, shipping notifications, and invoices.
- Customer Service: To provide support, respond to your inquiries, and address any issues with your orders or account.
- Personalization: To personalize your shopping experience, recommend products, and tailor our communications to your preferences.
- Marketing: To send you promotional emails, special offers, and updates about new products. You can opt out of marketing communications at any time.
- Analytics: To analyze website traffic, improve our website’s performance, and better understand customer behavior.
- Legal Compliance: To comply with legal obligations, such as tax reporting, fraud prevention, and data protection regulations.
3. How We Protect Your Information
We take the security of your personal information seriously and implement various measures to protect it:
- Data Encryption: All sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.
- Access Controls: We limit access to your personal information to employees, contractors, and third-party service providers who need it to perform their duties.
- Regular Audits: We regularly review our security practices to ensure they meet industry standards.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We work with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing platforms. These providers are contractually obligated to protect your information and use it only for the services they provide.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Your Rights
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance).
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. For more information, please see our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@houseoffave.com.